Cleaner Twickenham Privacy Policy

This Privacy Policy explains how Cleaner Twickenham collects, uses, stores and protects personal data relating to customers and prospective customers in the local service area. It also explains your rights under the UK General Data Protection Regulation and related data protection laws.

This Privacy Policy applies to all Cleaner Twickenham customers and to anyone who contacts us to enquire about our services within the areas we cover.

Who we are and scope of this policy

Cleaner Twickenham is a local cleaning service provider offering domestic and related cleaning services. For the purposes of applicable data protection laws, Cleaner Twickenham is the data controller in respect of personal data collected about customers and prospective customers.

By using our services or contacting us, you acknowledge that you have read this Privacy Policy and understand how we process your personal data, as described here.

Types of personal data we collect

We only collect personal data that is necessary for the provision and administration of our cleaning services. This may include the following categories of data.

Identity and contact details. This includes your name, title, home address or service address, billing address if different, and any other basic identification details you provide when you make an enquiry or booking.

Communication details. This includes any contact method you share with us, and the content of communications you send to us, such as messages, feedback, or complaints. We may keep a record of communications for service and record-keeping purposes.

Service details. This includes information about the services you request, the dates and times of appointments, access instructions for your property where necessary, and any particular preferences or instructions relevant to our cleaning services.

Payment and transaction information. This includes records of the services you have purchased, invoices issued, amounts paid, payment method used, and transaction history. We do not store full payment card details when payment is made through a secure payment processor.

Technical and usage information. When you visit our online pages or use digital contact forms, we may collect limited technical information such as date and time of access and basic device or browser information, where this is necessary for site security and performance.

How we collect your personal data

We collect personal data directly from you when you contact Cleaner Twickenham to make an enquiry, request a quote, arrange a booking, or communicate with us by any means. This may be in person, by phone, by online contact forms, or through any other method you use to reach us.

We may also obtain information that you have made publicly available where it relates to a service request, for example where you publish contact details for the purpose of obtaining cleaning services. We do not purchase marketing lists from third parties.

Lawful basis for processing your data

Cleaner Twickenham relies on the following lawful bases under the UK GDPR for processing your personal data.

Contract. We process your personal data where it is necessary to enter into or perform a contract with you, including taking steps at your request before a contract is made. This covers activities such as responding to enquiries, providing quotes, scheduling and delivering cleaning services, issuing invoices, and handling related queries.

Legal obligation. We may process your personal data where this is necessary to comply with our legal obligations, for example for tax and accounting requirements, record retention, and responding to lawful requests from regulatory or public authorities.

Legitimate interests. We process certain data for our legitimate business interests, provided that your interests and fundamental rights do not override those interests. This includes managing and improving our services, maintaining appropriate records, preventing fraud, ensuring the security of our systems and staff, and handling routine business administration.

Consent. In limited circumstances we may rely on your consent, for example for certain types of optional marketing communications. Where we rely on consent, you have the right to withdraw it at any time, without affecting the lawfulness of processing carried out before withdrawal.

How we use your personal data

We use the personal data we collect for the following purposes.

To provide and manage cleaning services you have requested, including booking, scheduling, and performing visits at your property.

To communicate with you about your enquiries, bookings, changes to appointments, and service updates.

To manage payments, invoicing, and any refunds or adjustments that may be due.

To keep appropriate business records and comply with legal and regulatory obligations, including financial record-keeping and tax requirements.

To improve our services and customer experience, including by reviewing feedback or complaints and enhancing our internal processes.

To protect the security of our staff, customers, systems, and premises, and to prevent or detect fraud or misuse of our services.

Data sharing and processors

Cleaner Twickenham does not sell your personal data. We may share limited personal data with trusted third parties who act as data processors on our behalf, where this is necessary for the operation of our business and the provision of services to you.

These third party processors may include.

Payment service providers who process card or electronic payments securely on our behalf.

Accounting or bookkeeping service providers who assist with financial record-keeping and statutory accounting obligations.

IT and software providers who supply and maintain scheduling, communication, or data storage systems used in the normal course of business.

These processors are engaged under appropriate contracts requiring them to use your personal data only in accordance with our instructions, maintain appropriate security measures, and comply with applicable data protection laws.

We may also share personal data with professional advisers such as legal or financial advisers where reasonably necessary, and with public authorities or law enforcement where we are legally required or permitted to do so.

International transfers

Where any of our service providers or systems involve the transfer of personal data outside the United Kingdom, we will ensure that appropriate safeguards are in place, such as standard contractual clauses or other mechanisms approved under data protection law, to protect your information.

Data retention and storage

Cleaner Twickenham keeps your personal data only for as long as necessary to fulfil the purposes for which it was collected, and to meet any legal, accounting, or reporting requirements.

In general, we retain customer records for as long as you remain an active customer and for a period afterwards where there is a legitimate business need or legal requirement to do so. The length of retention may vary depending on the type of data.

Service and transaction records are typically kept for a period aligned with statutory limitation periods and tax or accounting rules so that we can respond to queries, handle any disputes, and meet our legal obligations.

Where personal data is no longer required for the purposes described in this Privacy Policy, it will be securely deleted, anonymised, or otherwise removed from our active systems.

Data security

We take appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. These measures include limiting access to personal data to those who need it for their role, using appropriate security settings on our systems, and maintaining suitable procedures for data handling.

While we work to protect your information, no method of transmission or storage is completely secure. We will, however, act promptly to investigate and address any suspected data security incident involving personal data.

Your data protection rights

Under data protection laws, you have a number of rights in relation to your personal data held by Cleaner Twickenham. These rights may be subject to certain conditions and exemptions.

Right of access. You have the right to request confirmation of whether we process your personal data and to request a copy of the personal data we hold about you.

Right to rectification. You have the right to request correction of any inaccurate or incomplete personal data that we hold about you.

Right to erasure. In certain circumstances, you may request that we delete your personal data. This is subject to limitations where we need to retain data to comply with legal obligations or to establish, exercise, or defend legal claims.

Right to restriction. You may request that we restrict how we process your personal data in certain situations, for example while we consider a request for rectification.

Right to data portability. In some cases, you may request that we provide your personal data in a structured, commonly used, machine-readable format and that it be transmitted to another controller, where technically feasible.

Right to object. You have the right to object to processing based on our legitimate interests, on grounds relating to your particular situation. We will stop processing unless we have compelling legitimate grounds or where processing is required for legal claims.

Where we rely on consent for processing, you have the right to withdraw that consent at any time.

Exercising your rights and complaints

If you wish to exercise any of your data protection rights, or if you have any questions about this Privacy Policy or how Cleaner Twickenham handles your personal data, you may contact us using the contact details you already have for our business or by using the usual communication channels through which you engage with us.

You also have the right to lodge a complaint with the relevant data protection supervisory authority if you are concerned about how your personal data is being handled. We encourage you to contact us first so that we can try to resolve any concerns directly.

Changes to this Privacy Policy

Cleaner Twickenham may update this Privacy Policy from time to time to reflect changes in our services, our practices, or applicable law. The version made available to you will always set out the current approach to processing personal data. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.