Cleaner Twickenham Accessibility Statement

Cleaner Twickenham is committed to providing a website that is accessible and usable for as many people as possible, including disabled users and visitors who rely on assistive technologies. This accessibility statement explains the steps we are taking to improve accessibility for people in the Cleaner Twickenham area and beyond, and how you can contact us with any accessibility requests or feedback.

Our commitment to accessibility

We aim to meet the Web Content Accessibility Guidelines version 2.1 at level AA. These guidelines are internationally recognised standards for making web content more accessible for people with disabilities, and more user friendly for everyone. Our goal is for people in the Cleaner Twickenham area to access information about our cleaning and community services without unnecessary barriers.

We review our website regularly and work to fix issues that may affect accessibility. As we add new content and features, we strive to design and develop them with accessibility in mind from the outset.

Using the Cleaner Twickenham website with assistive technologies

The Cleaner Twickenham website is designed to work with a range of assistive technologies. This includes screen readers, screen magnifiers, speech recognition software, and alternative input devices. We use semantic HTML where possible so that headings, lists, and landmarks are correctly identified by assistive tools and help users navigate pages more easily.

Images that convey important information are given descriptive alternative text so screen-reader users can understand their purpose. Decorative images are marked so they can be skipped by screen readers. We aim to ensure that icons, buttons, and interactive elements have meaningful names and roles so users understand what each control does.

Keyboard navigation

Our website is designed so that it can be navigated without the use of a mouse. Users should be able to move through the main pages and controls using only a keyboard. Typically this is done using the Tab, Shift plus Tab, Enter, and Arrow keys.

We work to maintain clear focus indicators so that it is always visible which element is currently selected. Menus, forms, and other interactive features are intended to be reachable and usable via keyboard only. If you experience any difficulty navigating Cleaner Twickenham content with a keyboard, please let us know so we can investigate and improve.

Visual design and readability

We aim to use text and background colour combinations with sufficient contrast in line with WCAG 2.1 AA guidelines. Where possible, text is not placed over busy images and is presented in a clear, legible font. Most text can be resized using your browser zoom controls without loss of content or functionality.

Layouts are designed to be responsive so that content can be viewed on a variety of devices and screen sizes, including mobile phones and tablets. We avoid relying solely on colour to convey information, and important instructions are also provided in text.

Ongoing work and known limitations

We recognise that web accessibility is an ongoing process and some parts of the Cleaner Twickenham website may not yet fully meet WCAG 2.1 AA standards. As we continue to develop and update the site, we will prioritise fixes that remove barriers for users in the Cleaner Twickenham area who depend on assistive technologies or alternative ways of accessing information.

If you encounter an accessibility problem, we encourage you to contact us and describe the issue, the page you were visiting, and the technology or device you were using. This helps us diagnose the problem and plan improvements.

Contact for accessibility requests and feedback

We welcome feedback on the accessibility of the Cleaner Twickenham website. If you need information in a different format, such as large print, easy read, or an alternative digital format, or if you experience difficulty using any part of the site, you can contact us using the contact form provided on the Cleaner Twickenham website.

When you get in touch, please tell us the web address of the page you were trying to use, what you were trying to do, and any assistive technology or browser you were using. We will review your request or feedback and aim to respond in a reasonable timeframe. Your comments help us make the Cleaner Twickenham website more accessible and useful for everyone.