Cleaner Twickenham Modern Slavery Commitment

Cleaner Twickenham is committed to conducting all aspects of its business in an ethical and responsible manner. We recognise our responsibility to prevent modern slavery and human trafficking within our operations and supply chains. This Modern Slavery Statement sets out the steps we take to identify, prevent, and address any risk of modern slavery associated with our cleaning services and related activities.

Modern slavery is a severe violation of fundamental human rights and includes slavery, servitude, forced or compulsory labour, and human trafficking. Cleaner Twickenham rejects all forms of exploitation and is dedicated to maintaining transparent practices that safeguard the dignity and wellbeing of all individuals who contribute to our business.

Zero-Tolerance Policy

Cleaner Twickenham operates a clear and unequivocal zero-tolerance policy towards modern slavery and human trafficking. We do not tolerate any form of forced labour, child labour, debt bondage, or exploitation within our organisation or our supply chains. This policy applies to all employees, contractors, agency workers, and suppliers.

Our employment practices are designed to ensure that all workers are engaged on a voluntary basis, are free to leave their employment in line with contractual terms, and receive fair wages and working conditions in compliance with applicable laws. Any suspected breach of this zero-tolerance stance is treated as a serious matter and may result in termination of employment or business relationships, as appropriate.

Our Supply Chain and Supplier Standards

Cleaner Twickenham relies on a range of suppliers, including providers of cleaning products, equipment, uniforms, and staffing services. We expect all suppliers to uphold the same high standards of integrity and respect for human rights that we apply within our own operations.

Our supplier standards require that all suppliers comply with relevant labour, employment, and human rights legislation and that they prohibit any form of forced or trafficked labour in their own operations and supply chains. Suppliers are required to ensure that workers have clear contracts, understand their employment terms, and are not subject to threats, coercion, or inhumane treatment.

Supplier Audits and Due Diligence

To support our zero-tolerance policy, Cleaner Twickenham implements proportionate due diligence and audit measures for suppliers. Prior to entering into significant or ongoing contracts, we carry out assessments to understand the supplier's approach to labour practices, worker welfare, and compliance with human rights standards.

Where appropriate, we may request documentation, policies, or declarations from suppliers confirming their adherence to modern slavery legislation and ethical labour standards. We reserve the right to conduct audits or request independent audits of higher-risk suppliers to verify compliance. If a supplier fails to meet our requirements or refuses to cooperate with due diligence efforts, we will take corrective action, which may include imposing improvement plans or ending the commercial relationship.

Reporting Channels and Whistleblowing

Cleaner Twickenham encourages a culture of openness in which concerns about modern slavery or unethical practices can be raised without fear of retaliation. Employees, contractors, and suppliers are urged to report any suspicions or incidents of modern slavery, whether within our organisation or connected to our supply chains.

Concerns can be raised with line managers, senior management, or through established internal reporting mechanisms. All reports will be treated seriously and, where appropriate, investigated promptly and confidentially. We are committed to protecting those who raise concerns in good faith and will not tolerate victimisation or adverse treatment of any individual for speaking up.

Training, Awareness, and Continuous Improvement

Cleaner Twickenham recognises that raising awareness is vital to preventing modern slavery. We provide appropriate guidance to managers and relevant staff so they can recognise indicators of exploitation and understand how to respond. This may include information on identifying risks, handling reports of concern, and working with suppliers to improve standards.

We are committed to continual improvement of our processes and controls. As legislation, best practice, and industry expectations evolve, we will refine our approach to ensure our measures remain effective and proportionate to the risks we face.

Monitoring and Annual Review

This Modern Slavery Statement is reviewed and approved by Cleaner Twickenham's senior management on an annual basis. As part of the review, we consider any incidents reported, the effectiveness of our due diligence and audit activities, feedback from stakeholders, and any changes in our operations or supply chains.

Where the review identifies areas for improvement, we develop and implement action plans to strengthen our controls. By reviewing this statement each year and updating our practices accordingly, Cleaner Twickenham reaffirms its ongoing commitment to eliminating modern slavery and promoting ethical working conditions across all aspects of our business.